Omnichannel Communication: Guide and Support Your Customers Digital Experience
Relcu is a customer engagement platform providing unified communication and interaction across all digital channels for a consistent user experience.
Maintain a strong, high-quality presence on all relevant digital channels and deliver a consistent user experience through a single platform, while allowing your customers the flexibility to move forward using the channel/(s) most convenient to them. For eg: a holistic contact management strategy that includes Email, SMS, WhatsApp, Messenger, Chatbots, and more.
Empower your customers with real-time information that influences their borrowing decisions. For eg: Quick and efficient information and responses regarding pricing, proposal, application, underwriting, signing, funding and ancillary financial product offerings.
Automate digital channel communication at every step of the product lifecycle for customer engagement and transparency For eg: custom borrower contact strategy for loan officers, chat bots to provide borrowers timely status updates on loan processing, needed documents, due dates and more.
At Relcu, our goal is to provide outstanding customer engagement solutions that empower you and your teams to deliver personalized user engagement experiences and build customers for life.
The benefits of Relcu’s omnichannel communication capabilities go beyond building customer engagement, transparency, and satisfaction.
Our easy-to-use tools and automated omnichannel capabilities will help you:
Pivot your strategies in alignment with the customers’ needs and preferences
Build trust, transparency, and authenticity by ensuring personalized, high-quality, communication throughout the user journeys
Create a robust marketing contact strategy
Streamline and simplify communication that helps your teams and partner ecosystems to take ownership of the end-to-end processes
Improve customer lifetime value for your Mortgage or Financial Services business
Explore opportunities to reach new customer segments
Learn how our flexible, customizable platform can help you drive growth and innovation for your organization by deepening customer relationships.
Call +1 833 611 1189 or contact us online.